![]() ![]() While we cannot comment further on the timeline for this, or the actions taken, you can still reach out to the creator. Our Trust & Safety team has hidden the AirClip project page due to a dispute, and the restoration of it is pending a resolution. That said, if you'd like to check in with the creator to see if a refund may be possible, you should reach out to them directly. As such, Kickstarter is not able to facilitate refunds on behalf of a creator. When the project ended successfully all funds raised went directly to the creator so that they could get started on bringing their idea to life. I’m sorry to hear that backing the AirClip project has been a frustrating experience for you. Thanks for reaching out and bringing this to our attention. This is the email I received from Kickstarter: ![]() When I told them this, they recommended I reach out to Kickstarter directly. However, I can't do this as the page has been taken down. The only way I can get a refund is if I prove to them that a physical item was promised, such as by showing a screenshot of a reward that was promised for backing the campaign. They told me that because Kickstarter's terms and conditions state that there is no physical item promised, only a service (which is really not the case for a lot of campaigns), they are unable to give me a refund. Of course, I reported this to my credit card company to try and get my money back. They're crooks pretending to sell our product. This is our link : ĭescription of infringing material: Someone posted(Opened campaign) on your website, sold OUR PRODUCT. Also we don't know who started the funding on Kickstarter. Photographs, names, jobs, everything written in the content is a lie. We were robbed of our site and contents by some strangers. Instead, visiting the page now displays this message:ĭescription of copyrighted material: It's not us who raised the funding on Kickstater. It turns out the campaign page has been taken down by Kickstarter as there is an intellectual property dispute. When I didn't receive the item promised in the backer rewards, I got curious and checked the campaign page. My policy is that your game must be perfect.I backed a project on Kickstarter titled "AirClip | The Small Wearable Air Cleaning Device ". KAYENTA GAMES CUSTOMER SERVICE POLICY : Although you may be purchasing the game through other sources, Kayenta Games is your contact for ANY issues with your purchase no matter where you are located. If you have any questions about delivery, we will have already connected on email, and you can ask me directly. KAYENTA CONFIRMATION : You will receive a personalized email from me within 48 hours when you order during normal order cycles the email will contain video and instructional resources. ORDER TRACKING : QML will email you directly with your shipping information it will not be available on the Shopify site. SHIPPING SCHEDULE : Quartermaster Logistics (QML) ships within 5 days. All stretch goals and deluxe components (including, for example, the box storage system above) are contained in the retail versions. RETAIL VERSION : The deluxe Kickstarter editions of Obsession, Upstairs, Downstairs, the Wessex expansion, and the Promotional Tiles are the only versions being sold retail. In the interim, a Print and Play PDF file of the solo content from the Useful Box has been made available HERE. These are available for 2020 game owners only by contacting Dan Hallagan at The solo and promo content of the Useful Box will be made available in the future. The remaining limited inventory is being reserved for owners of the 2020 printing of Obsession, Wessex and/or Upstairs, Downstairs. Useful Box: Regular retail Useful Boxes are no longer available. ![]() Personal Communication: I n addition to standard Shopify messages, you will get a personal email from me giving details of your order, resources for getting started or integrating your expansions, and a direct connection to me to get any questions answered.Ĭhanges in the current 4th Printing: There are no gameplay changes!! These are not new editions, just new printings. : Obsession inventory is in the warehouse with about 6 months of inventory on hand. ![]()
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